Frequently Asked Questions
Q: How are the files delivered once they are payed for?
A: Once you complete your order, my website automatically sends you an email with a link to download the PDFs and MP3s.
Q: Help! I purchased some sheet music from you but you never sent me my files. What's the hold up??
A: I did send them to you. My website automatically sends you an email with a link to download the PDFs and MP3s. This happens immediately after your purchase. Check your spam folder. If it's not there, send me an email at email@example.com and I'll take care of it right away.
Q: Help! I downloaded the files but I can't open them for some reason! Why is life so hard for me??
A: Don't worry. I always make sure everyone gets their music one way or another. That could mean emailing people the files directly and making sure they can open them. Try this first:
- If you are using a tablet, try downloading to your computer first. You can transfer it from there if you want.
- If you can't open a PDF, make sure you have the last version of Adobe Reader which is available for free here.
- If you are having trouble opening a zipped file on Windows XP, follow these steps found here.
If you are still having trouble, send an email to firstname.lastname@example.org
Q: Help! I didn't realize that the download links expire! Can you resend them?
A: Yes, just send me an email. The link expiration is set by my web-host (for security reasons) and I have no control over that. However, your digital purchase never expires so send me an email.
Q: Will I receive hard copies of the PDF sheet music that I ordered?
A: No, you will receive a link to download your sheet music. From there you can print at home.
However, print versions of all my scores are now available for purchase. The best part is that you still get your digital PDF copy in addition to the print version. Large conductor scores come spiral bound on 11"x17" paper with beautiful glossy color covers. You can check them out here.
Print versions of solo instrument arrangements are also available for an extra $10 above the PDF price and will come on 8.5x11inch paper. Request for larger paper may be accommodated for $15. To order these, send me an email and I will set up a custom order.
Q: Can I share or distribute the files that I purchased from you?
A: No. The files are yours alone. Don't share them. Tell your friends that they need to buy there own legal copies at www.mattrileymusic.com.
Q: Can you change the key for me?
A: Yes. Send me an email at email@example.com
Q: Can you make some special adjustments of the sheet music for me?
A: Yes, for an additional fee or for free if it is easy.
Q: Are Finale files or Musicxml files available for all your sheet music products?
A: Yes, for an additional fee.
Q: Can you make a custom arrangement for me?
A: Maybe for a fee. Send me an email at firstname.lastname@example.org and we'll discuss the details.
Q: Are you open to suggestions, requests, ideas?
A: Of course! Send me an email at email@example.com or use the Comments section so others can chime in.